Diploma in Customer Service

This qualification provides learners with a combination of essential customer service knowledge and the skills required for those who wish to pursue or further a career in customer service.

Course Aim

The VTCT Level 2 Diploma in Customer Service provides you with the knowledge and skills to deal with customer problems and how to improve the service you offer. You will develop your knowledge of organisations and how the principles of customer service affects them.


Course Tutors

All our course tutors are highly knowledgable and have extensive expereince in their chosen fields. You will expereince a very learner centred approach in your journey of kowledge with us.


Certification Awarded

VTCT Diploma in Customer Service


Ideally candidates should be:

There are no prerequisties needed for this qualififcation


Career Progression

This qualifications will enhance your career in a customer focused role of employment.

Course Content

• Deliver customer service.
• Understand customers.
• Principles of customer service.
• Understand employer organisations.
• Manage personal performance and development.
• Deliver customer service to challenging customers.

Training Schedule


Start Date:


End Date:



100% of this course is delivered online

Contact Details

Maltings Training Ltd. Maltings House, Coote Street, Portlaoise, Co Laois

Maltings eLearning Academy